Senior System Support Engineer

Senior Support Engineer

 Job Title: System Support Engineer

Reporting Relationship: Reporting Manager

Role Summary:

We are looking for a skilled and proactive technical expertise in  Wintel & SolarWinds Monitoring Support Engineer and Linux & SolarWinds Monitoring who will provide L1 Managed services support. The candidates should have Network Monitoring experience and manage the Data center network operations center.

Responsibility:

• Monitor all assigned infrastructure using SolarWinds.
• Identify and validate alerts, events, and threshold breaches; escalate as necessary to minimize false positives.
• Utilize ServiceNow ITSM for incident, request, and event management, ensuring accurate priority assignment (P1–P3) based on business impact.
• Perform first-level technical triage for Wintel and Linux environments, with immediate response to P1 incidents within SLA.
• Escalate issues and activate engineering resources according to incident priority, MTTx thresholds, and service impact.
• Maintain working knowledge of Windows Server, Enterprise Linux (RHEL, SUSE, Ubuntu), and both virtualized and physical server environments.
• Understand data center and store-based operational models.
• Ensure strict adherence to SLA and MTTx targets, with continuous tracking and early escalation of potential breaches.
• Uphold security, compliance, and governance standards.

Prerequisites:

• Strong understanding of Wintel and Linux environments
• Hands-on experience with SolarWinds
• Knowledge of SLAs, MTTx targets, and escalation protocols
•  Excellent communication skills in English (written and verbal).
•  Qualification: Graduate along with technical certification.
•  Experience Range: 2-4 years of relevant experience in system administration and support.
• Candidate should be ready to work in 24*7 environment
• Hybrid Model of working
• CCNA , Networking certification, RHEL foundation certification preferred

Base Location: Noida, India

 

Specialization Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Level Description

Experienced level professional that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision. Works to achieve operational targets within the job area with a direct impact on function / sub-function results. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India’s digitization journey continually for the past 70 years.

 

NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.

 

With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.

 

NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.

 

Specialties:

IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.

 

 

NEC Career Site - LinkedIn

Experience Level

Senior Level