Desktop Support Engineer

Specialization Description

General IT Infrastructure Systems Administration work focuses on installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers and/or personal computing devices including:

• Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers managed within established budgets and operational guidelines
• Acquiring, installing, and upgrading computer components and software and planning for/responding to service outages and other problems
• Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement

Level Description

Senior support level position requiring a broad knowledge of operational procedures and tools typically obtained through extensive work experience though may require vocational or technical training. Typically works under limited supervision for routine situations whilst providing assistance and training to lower level employees. Generally works on tasks/problems that are not routine and requires analysis to understand. Provides assistance and training to lower level employees.