Team Leader - Customer Service (Inbound Contact Centre)
Kotak Mahindra Bank LimitedNoida
Not disclosed
Job Description
Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound
- Lead and manage the Sky Service Cards inbound contact centre team. - Oversee daily operations to ensure high-quality customer service. - Coordinate with team members to meet service targets and KPIs. - Handle escalations and provide guidance to resolve customer issues. - Ensure adherence to company policies and procedures within the contact centre. - Facilitate communication between management and frontline staff. - Monitor team performance and implement improvement strategies. - Support training and development initiatives for team members.Job role
Work locationNoida, 5031-Noida-Plot no. 7-Sector 125-UPD, 5th Floor, Plot#7 , Sector-125 , Noida, Uttar Pradesh, India
DepartmentCustomer Support
Role / CategoryCustomer Support - Service Delivery
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
About company
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited
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