IT Systems Engineering Specialist

Specialist - IT Systems Engineering

Company:

Marsh Risk

Description:

Provides on-call rotational production support, manages severity level 1 issues and implements change controls as well as contributes to production issue resolution. Ensures application availability, reliability and stability and documents root cause analysis of all in-scope incidents along with recommended corrective action plans. Identifies application performance improvement initiatives and implements these initiatives, as well as working with all technical groups on process improvement initiatives. Provides engineering support and technical evaluation of application software and middleware, as well as provision of support and technical evaluation of software components. Identifies opportunities and recommends solutions for improving service efficiency and effectiveness. Participates in cross-OpCo technical design and engineering projects.

The company: MMC Marsh & McLennan Companies (MMC) is a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age.

The role: Virtualisation Engineering Specialist Colleague Technology – Endpoint & Digital Engineering services are looking for an experienced Virtualisation Engineering Specialist with extensive knowledge of a range of virtualization platforms (Horizon, Azure, AWS & Citrix is a must). This role specializes in Server, Network, Messaging, Mainframe, Architecture, Storage, and Application Engineering. It encompasses designing, developing, and implementing technical products and systems while managing strategies, standards, and emerging technologies. The position provides advanced engineering support, recommends design enhancements, leads engineering teams, and drives training and mentoring initiatives. Additionally, it oversees policies, budgets, and project plans, supports strategic initiatives, collaborates closely with project management, and delivers advanced hardware and operating system support. You will also be responsible for documenting operational procedures, driving service efficiency improvements, and actively engaging in projects or core business activities as directed. Staying current with virtual technologies and industry advancements is essential to success in this role. What can you expect: • An opportunity to join a growing team

• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment

• To build and maintain an excellent rapport with our clients, providers, and colleagues across the Group What’s in it for you: • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary. We will rely on you to :

• Specializes in one or more of the following areas: Server, Network (voice/data), messaging/collaboration, mainframe, Architecture, Storage/backup, Applied Engineering and/or Application engineering.

• Designs, develops, implements, and analysis of Technical product/systems.

• Creates, manages and maintains strategy, standards, roadmaps and new technologies.

• Provides advanced design and engineering functions for one or more of the following skillset areas: Server, Network (voice/data), Messaging/Collaboration, Mainframe, Implementation, Architecture, Storage/Backup, and/or Application design

• Recommends alterations to developments and designs; improving quality of products/procedures. • Manages Engineering Support staff in one or more of the following areas: standards, projects, level III support issues, designs and overall IT Engineering for Infrastructure/Technology.

• Trains, leads, mentors, Engineers and Managers

• Creates, manages, maintains departmental policies, processes and procedures; relating to standards, projects and cross functional interoperability. • Prepares and tracks budgets, project/staffing plans.

• Understands/communicates, Strategic/Global Initiatives and Infrastructures. Consultants to aid in the development of solutions;

• Works closely with the Project Management Office and stakeholders to provide guidance/ advice concerning infrastructure issues

• Identifies opportunities and recommends solutions for improving service efficiency and effectiveness.

• Provides levels II/III support for Hardware and Operating System issues.

• Documents Operational procedures; hand-off to the Operations Group.

• Understands/communicates, Strategic/Global Initiatives and Infrastructures. • • Produce reports, collate feedback and proactively identify trends or procedural changes to feed into ongoing Service Improvement Plan.

• Provide technical guidance/training and mentoring for other members of the team.

• Represent the team and lead in key activities including but not limited to project engagements and service review meetings. What you need to have:

• Current or previous experience of working within a support environment for Virtual Technologies.

• Good level of technical understanding of a range of software/systems including Windows OS, Office, VMWARE, Azure, AWS, Citrix.

• Time management skills, with the ability to prioritise work and competing requests. • Experience working in a busy engineering environment, proven ability to think fast and effectively, especially for escalated events.

• Ability to respond to changing priorities & flexibility to deliver working as part of a global team. What would make you stand out :

• Experience working in global and remote teams within an Enterprise level organisation • Relevant qualification or academic experience (i.e. relevant degree/certification) • Previous experience supporting a varied range of Virtual Technologies (VMWARE, AZURE, CITRIX, AWS, Dev Box, Nerdio, Terra Form, CHEF, 0 Trust network)

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level