ServiceNow Developer

Sr. Developer

Job Title: ServiceNow Developer (ITSM / HRSD)

Role Overview

We are looking for a proactive and solution driven ServiceNow Developer who can design, configure, and optimize ServiceNow solutions aligned to business outcomes. The ideal candidate will have strong hands on experience with ITSM and exposure to HR Service Delivery (HRSD) / event management, with the ability to translate business requirements into scalable, maintainable ServiceNow implementations. This role requires close collaboration with stakeholders, a problem solving mindset, and a commitment to platform best practices and continuous improvement.

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Key Responsibilities

•            Design, develop, configure, and support ServiceNow ITSM solutions, including Incident, Problem, Change, Request Management, CMDB, and Knowledge Management.

•            Implement end to end ServiceNow solutions by translating business and functional requirements into technical designs.

•            Configure and customize ServiceNow applications using business rules, client scripts, UI policies, workflows, Flow Designer, and catalog items.

•            Develop and maintain integrations with external systems using REST/SOAP APIs, MID Server, and data imports.

•            Support and enhance HR Service Delivery (HRSD) modules such as Employee Service Center, HR Case Management, and HR Catalog (where applicable).

•            Collaborate with business stakeholders, product owners, and architects to proactively identify improvement opportunities and recommend solution options.

•            Ensure adherence to ServiceNow best practices, governance standards, and upgrade safe development.

•            Participate in code reviews, testing, defect resolution, and release activities.

•            Troubleshoot production issues, perform root cause analysis, and provide timely resolutions.

•            Maintain technical documentation, configuration records, and solution design artifacts.

•            Stay current with ServiceNow releases, new features, and platform capabilities, and actively suggest platform optimizations.

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Must Have Skills & Experience

•            Strong hands on experience with ServiceNow ITSM (mandatory), including:

o            Incident, Problem, Change, Request Management

o            CMDB and Service Mapping fundamentals

o            Knowledge Management and Service Catalog

•            Proven experience in ServiceNow development and configuration, including:

o            Business Rules, Client Scripts, UI Policies, UI Actions

o            Workflows and Flow Designer

o            Script Includes and Glide APIs

•            Solid understanding of JavaScript and ServiceNow scripting standards.

•            Experience with ServiceNow integrations (REST/SOAP APIs, data imports, MID Server).

•            Strong understanding of ITIL concepts and service management processes.

•            Ability to work independently with a proactive, solution oriented mindset, taking ownership from design through delivery.

•            Strong communication skills with the ability to engage business and technical stakeholders effectively.

•            Experience working in Agile / DevOps delivery models.

•            Hands on experience supporting production environments and resolving incidents/defects.

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Good to Have / Preferred Skills

•            Experience with HR Service Delivery (HRSD) modules, including:

o            HR Case Management

o            Employee Service Center

o            HR Catalog and Lifecycle Events

•            ServiceNow certifications such as:

o            Certified System Administrator (CSA)

o            Certified Implementation Specialist – ITSM / HRSD

•            Exposure to other ServiceNow modules (e.g., CSM, Discovery, Performance Analytics, GRC).

•            Experience with ServiceNow upgrades, release management, and platform optimization.

•            Knowledge of security, access controls, and data privacy within ServiceNow.

•            Experience working in large enterprise environments with complex integrations and governance models.

•            Familiarity with reporting, dashboards, and performance analytics.

•            Exposure to CI/CD pipelines and automated testing for ServiceNow (e.g., ATF).