Telecaller

Key Responsibilities

Business Development

• Identify and generate new business opportunities through cold calling, referrals, social media, networking, and field visits.
• Build and maintain strong relationships with prospective and existing clients.
• Conduct meetings, presentations, and service demonstrations to potential clients.
• Understand client requirements and provide suitable solutions.

Lead Management

• Follow up with leads generated through marketing campaigns, social media, websites, and walk-ins.
• Maintain accurate records of leads, prospects, and client interactions in CRM.
• Ensure timely conversion of inquiries into business opportunities.

Sales & Revenue Generation

• Achieve monthly and quarterly sales targets.
• Generate revenue through service sales, franchise sales, sponsorships, events, and business collaborations.
• Negotiate commercial terms and close business deals.

Client Relationship Management

• Ensure excellent client servicing and satisfaction.
• Maintain regular communication with clients and partners.
• Address client concerns and coordinate with internal teams for smooth execution.

Market Research

• Monitor market trends, competitors, and industry developments.
• Identify new business segments and growth opportunities.
• Suggest innovative sales and marketing strategies.

Reporting

• Submit daily, weekly, and monthly activity reports.
• Maintain records of calls, meetings, conversions, and revenue generated.
• Update management regarding business performance and market feedback.

Additional Responsibilities (For Media & Casting Industry)

• Promote casting opportunities, workshops, shoots, and events.
• Develop relationships with schools, academies, brands, agencies, and corporate clients.
• Generate business for TV commercials, films, web series, print shoots, and promotional campaigns.
• Support franchise expansion activities and business partnerships.

Required Skills

• Excellent communication and presentation skills.
• Strong negotiation and persuasion abilities.
• Target-oriented and self-motivated.
• Good knowledge of CRM software and MS Office.
• Ability to handle pressure and meet deadlines.
• Professional attitude and positive personality.

Qualification

• Graduate in any discipline.
• MBA/Marketing qualification preferred.

Experience

• 1–5 years of experience in Business Development, Sales, Marketing, Client Acquisition, or Relationship Management.
• Freshers with excellent communication skills may also apply.

Key Performance Indicators (KPIs)

• Number of leads generated.
• Client meetings conducted.
• Conversion ratio.
• Monthly revenue generated.
• Client retention rate.
• Collection and payment follow-ups.
• Achievement of assigned sales targets.

Compensation

Salary + Incentives + Performance Bonus (As Per Company Policy)

Working Hours

As per company policy and business requirements.