Director Operations
Clarivate
Work from Office
Full Time
Min. 20 yearsJob Description
Vice President, Operational Excellence
About You – experience, education, skills, and accomplishments
20+ years in service operations or transformation leadership.
Strong experience driving large‑scale, tech‑enabled transformation.
Expertise in AI, automation, digital platforms, analytics, and process improvement.
Skilled in change management, organisational design, and capability building.
Excellent communication and stakeholder management at the executive level.
It would be great if you also have
Experience in global/multi‑region operations.
Background in consulting, shared services, or customer operations.
Lean, Six Sigma, Agile, or Change Management certifications.
A future‑focused mindset with strong commercial acumen.
What You Will Do
Lead the multi‑year transformation of global service operations.
Embed AI, automation, and digital tools into core processes.
Redesign operating models to improve efficiency, quality, and customer experience.
Drive continuous improvement using Lean/Six Sigma.
Lead change adoption across teams and regions.
Partner with Technology, Product, HR, Finance, and senior leaders.
Ensure operational stability while delivering measurable improvements.
About the Team
You will work within a 3,000+ member global operations organisation, collaborating closely with cross‑functional leaders in Technology, Product, Content, Finance, and HR.
Hours of Work
This is a full-time role requiring 40 working hours per week based out of Noida, India (IST).
Work Mode-Hybrid as per Clarivate location
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Experience Level
Executive LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 20 to 31 years are eligible to apply for this job. You can apply for more jobs in Noida to get hired quickly.
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