Technical Service Engineer - Cement Industry

Technical Service Engineer

Responsibilities

Demand Generation and Brand Building

• Engage with customers, influencers, and channel partners to generate demand and build brand awareness for the company's products across all market segments.
• Visit construction sites, provide technical services, and support sales activities to enhance product usage and achieve KPIs for brand building.

Relationship and Stakeholder Management

• Build and maintain relationships with a diverse group of stakeholders, including masons, contractors, engineers, architects, and channel partners.
• Tailor solutions and support services to meet the specific needs, preferences, and challenges of each stakeholder group.

Technical Expertise and Support

• Serve as the technical expert on the company's cement and S&P product lines, offering guidance on product selection, usage, and application methods.
• Provide on-site technical consultation, troubleshooting, and problem-solving to enhance project outcomes and client satisfaction.

Dealer and Influencer Support

• Collaborate with sales teams to support channel management activities, focusing on new or declining dealers to strengthen partnerships.
• Organize workshops, training sessions, and plant visits to educate influencers on product usage and advantages.

On-Ground Activation and Engagement

• Conduct technical service activities, canopy events, customer guidance camps, and clinics to drive engagement and support channel partners.

Market Feedback and Product Development

• Provide feedback on product quality and suggest improvements based on field observations, client feedback, and performance assessments.
• Participate in new product development and process optimization initiatives, contributing to the innovation pipeline.

Sales Collaboration and Upselling

• Identify opportunities for upselling and cross-selling based on the technical advantages of the product range.
• Assist the sales team in overcoming technical objections and advocating for the premium product line.

Compliance and Standards Adherence

• Ensure that all technical activities comply with relevant legal and regulatory standards.
• Develop and implement technical standards, procedures, and documentation to support quality assurance and maintain compliance.

Training and Knowledge Sharing

• Create and manage technical manuals, guidelines, and FAQs to assist internal teams and customers.
• Share technical knowledge and best practices within the organization to foster continuous learning and improvement.

Transparency and Accountability

• Maintain clear and accurate records of technical data and project outcomes.
• Foster a culture of openness and transparency in operations, sharing information and establishing clear accountability mechanisms.

Ethical Standards and Professional Conduct

• Uphold the company's ethical standards in all activities, ensuring honesty, integrity, and adherence to the organization's commitment to integrity and ethics.

Organizational and Project Management Skills

• Prioritize tasks effectively and manage multiple projects simultaneously, adapting to changing priorities and demands with agility.
• Implement best practices in workflow management to reduce bottlenecks and improve output quality.

Internal Stakeholders

• Regional Technical Services Manager
• Territory Sales Officer

External Stakeholders

• Contractors
• Influencers
• Customers/ Dealers

Qualifications

Educational Qualification

• Bachelor's degree in Civil Engineering.

Work Experience (Range of years)

• 2-4 years of experience in technical support or service roles.

Industry Knowledge

• Knowledge of cement products, applications, and technical problem-solving.