Customer Care Executive (CCE) IPD Retention

Job Title: Customer Care Executive (CCE)

Department: Customer Support / Operations

Employment Type: Full-Time

Shift: Day Shift (Morning)

Salary: ₹20,000 – ₹22,000 per month

Location: Zirakpur (Head Office)

Job Summary

The Customer Care Executive will be responsible for handling customer queries, providing support over calls, maintaining customer relationships, and ensuring a positive customer experience. The candidate should have excellent communication skills and prior experience in customer service or calling profiles.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain customer records and update data in the system.
• Follow up with customers as required.
• Coordinate with internal teams for issue resolution.
• Ensure customer satisfaction and service quality.
• Maintain daily call reports and work records.

Required Skills

• Excellent communication and interpersonal skills.
• Customer service and relationship management.
• Calling and follow-up skills.
• Basic computer knowledge and data entry.
• Problem-solving and complaint-handling abilities.
• BPO/customer support experience preferred.

Qualification

• Graduate in any discipline.

Experience

• Minimum 1 year of experience in Customer Service, Calling, BPO, or Customer Support profile.

Key Attributes

• Positive attitude
• Customer-centric approach
• Good listening skills
• Team player
• Ability to work in a target-oriented environment
• Strong communication skills