Head - Operations

Job Description – Operations Executive (Loan Department)

Job Title: Operations Executive – Loan Department

Department: Loan Operations

Reporting To: Operations Manager / Branch Manager

Job Summary

The Operations Executive is responsible for managing and supporting the end-to-end loan processing cycle, ensuring accuracy, compliance, and timely execution of loan-related activities. The role involves reviewing applications, verifying documentation, coordinating with internal teams, and maintaining operational efficiency to deliver an excellent customer experience.

Key Responsibilities

Process and manage loan applications from submission to disbursement.

Verify customer documents and ensure completeness and accuracy.

Maintain loan files and records in accordance with company policies and regulatory requirements.

Coordinate with Sales, Credit, Risk, and Collection teams for smooth loan processing.

Support loan approval and disbursement activities.

Monitor application status and follow up on pending cases.

Handle customer queries related to loan processing and documentation.

Update and maintain loan management systems and databases.

Prepare daily, weekly, and monthly operational and MIS reports.

Ensure compliance with internal policies, regulatory guidelines, and audit requirements.

Identify process improvement opportunities to enhance operational efficiency.

Qualifications

Bachelor's degree in Business Administration, Commerce, Finance, Economics, or a related field.

1–3 years of experience in banking, financial services, NBFCs, or loan operations preferred.

Fresh graduates with strong analytical and communication skills may also apply.

Required Skills

Strong communication and interpersonal skills.

Excellent attention to detail and accuracy.

Proficiency in Microsoft Office, especially Excel.

Good organizational and time-management abilities.

Knowledge of loan processing, documentation, and banking operations.

Ability to work under deadlines and manage multiple tasks.

Problem-solving and analytical thinking skills.

Key Performance Indicators (KPIs)

Loan processing turnaround time (TAT).

Documentation accuracy and compliance rate.

Number of applications processed.

Customer query resolution time.

Audit and regulatory compliance adherence.

Operational efficiency and error reduction.

Job Objective

To ensure efficient, accurate, and compliant loan processing operations while delivering high-quality service to customers and supporting the organization's lending objectives.