Telecaller

We are looking for an energetic and organized Receptionist & Telecaller to serve as the first point of contact for our office while managing outbound/inbound communication. You will handle front-desk administrative duties, welcome visitors, respond to customer inquiries, and perform outreach calls to potential clients or students.

Key Responsibilities

Front Desk Operations:Welcome clients, visitors, and candidates with a warm, professional demeanor.Maintain the reception area,presentable, and well-organized.Direct visitors to the appropriate person or meeting room.Telecalling & Client Communication:Handle inbound call inquiries regarding services, courses, or appointments.Perform outbound calls to leads, follow up on potential inquiries, and schedule appointments/walk-ins.Maintain precise records of call outcomes, lead feedback, and follow-up schedules in the CRM/log sheet.Administrative & Support Duties:Receive, sort, and distribute incoming mail, packages, and messages.Manage basic office supplies and track inventory levels.Assist with basic data entry, scheduling, and general office support.Requirements & QualificationsEducation: High school diploma, Higher Secondary (10+2), or Bachelor’s degree in any stream.Experience: 0–2 years of experience in front-desk handling, client coordination, or telecalling (freshers are welcome to apply).Communication Skills: Clear spoken and written skills in Hindi and English (knowledge of local regional languages is a plus).Technical Skills: Basic computer proficiency (MS Word, MS Excel, Google Sheets, and email handling).Key Competencies & Soft SkillsPleasant personality with strong interpersonal and customer handling skills.Active listening and persuasive phone communication capabilities.Good time management and multi-tasking abilities under moderate supervision.Professional etiquette, punctuality, and attention to detail.Work Environment & DetailsJob Type: Full-time (On-site)Working Days: Monday to SaturdayLocation: Office-based (Front desk)