Branch Head

Position Overview

We are looking for a highly responsible, mature, result-oriented and experienced professional to manage the complete operations, sales, business development and administration of the Ranchi Branch.

The Branch Head – Operations & Sales will be responsible for the overall management and growth of the branch. The role will involve managing both office-based and field-based activities, including business development, tender opportunities, client coordination, project operations, manpower management, administrative activities and coordination with the Head Office.

The selected candidate will be expected to take complete ownership of the branch and ensure that all business, operational and administrative activities are carried out smoothly, professionally and within the required timelines.

The Branch Head will be responsible for both:

• Managing the Branch Office and internal team; and
• Managing external business, clients, projects and operational activities.

Key Responsibilities

1. Overall Branch Management

• Take complete responsibility for the overall functioning of the Ranchi Branch.
• Manage all office, operational, sales and administrative activities of the branch.
• Ensure proper coordination between the Branch Office, Head Office, project sites and clients.
• Establish proper systems for daily reporting, task monitoring and follow-up.
• Ensure that important activities are completed within the required timeline.
• Take ownership of branch performance and business growth.
• Identify operational gaps and take corrective action.

2. Sales & Business Development

• Identify new business opportunities in Jharkhand and nearby markets.
• Track government, PSU, municipal, institutional and private sector tenders.
• Develop and maintain relationships with government departments, authorities, clients and organizations.
• Visit clients and departments for business development and project-related discussions.
• Understand client requirements and identify suitable business opportunities.
• Coordinate with the Head Office for tender evaluation and bid preparation.
• Follow up on submitted tenders and business proposals.
• Develop new clients and maintain existing business relationships.
• Support the organization in achieving business growth targets.

3. Operations & Project Management

• Monitor all ongoing projects under the branch.
• Ensure proper manpower deployment and operational performance.
• Coordinate with Project Managers, Site Supervisors and field teams.
• Monitor attendance, deployment, discipline and manpower-related issues.
• Ensure timely resolution of client complaints and operational problems.
• Conduct regular project/site visits.
• Monitor service quality and ensure compliance with client requirements.
• Coordinate with the Head Office for operational and project-related matters.
• Ensure smooth commencement of newly awarded projects.

4. Client & Government Coordination

• Maintain professional relationships with clients and government officials.
• Attend meetings and discussions with clients and concerned departments.
• Understand client expectations and ensure proper service delivery.
• Handle important communications, complaints and operational issues.
• Escalate sensitive matters to senior management at the appropriate time.
• Ensure that no important client communication remains unattended.

5. Office Administration

• Manage the day-to-day functioning of the Ranchi Branch Office.
• Supervise office staff and ensure proper allocation of responsibilities.
• Monitor office discipline, attendance and daily work.
• Ensure proper maintenance of files, records and documents.
• Monitor emails, letters and official correspondence.
• Ensure timely forwarding and response to important communications.
• Maintain proper records of clients, projects, tenders and branch activities.

6. Financial & Commercial Follow-up

• Coordinate with the Head Office regarding billing and payment matters.
• Follow up with clients regarding pending bills and payments.
• Monitor project-related financial and commercial issues.
• Coordinate for collection of required documents for billing.
• Identify delays in billing and payment and ensure timely follow-up.

7. Team & Manpower Management

• Manage branch employees and operational teams.
• Coordinate with HR and project teams regarding manpower requirements.
• Ensure proper communication between office and field employees.
• Handle employee-related operational issues.
• Monitor performance and discipline of branch personnel.
• Ensure that manpower-related problems are addressed promptly.

8. Reporting & Performance Monitoring

The Branch Head shall regularly monitor and report:

• New business opportunities
• Tender opportunities
• Client meetings
• Project performance
• Manpower status
• Operational issues
• Payment and billing status
• Pending activities
• Branch business development
• Major risks and challenges

Required Skills & Competencies

• Strong leadership and branch management skills.
• Excellent communication and relationship management skills.
• Ability to handle both office and field responsibilities.
• Strong sales and business development capability.
• Good understanding of government and institutional business.
• Strong follow-up and coordination skills.
• Ability to manage multiple projects and responsibilities.
• Good decision-making and problem-solving ability.
• High level of patience and maturity.
• Ability to work under pressure.
• Strong accountability and ownership of work.

Technical Skills

• Proficiency in MS Office, especially Word and Excel.
• Good email and professional correspondence skills.
• Ability to prepare reports and presentations.
• Basic knowledge of tender and procurement processes.
• Ability to maintain business and client records.
• Knowledge of digital documentation and Google Workspace.