Collections Team Leader

Job Title: Team Leader / Supervisor

Department: Collections & Recovery

Location: As Assigned

Reporting To: Collection Manager / Area Collection Head

Job Summary

The Team Leader / Supervisor – Loan Collection is responsible for managing and guiding a team of collection executives to achieve collection and recovery targets. The role involves monitoring field and tele-collection activities, ensuring compliance with company policies, improving team productivity, and maintaining healthy customer relationships while minimizing delinquency levels.

Key Responsibilities.

· Lead, motivate, and supervise a team of collection executives.

· Allocate collection portfolios and monitor daily activities.

· Ensure team members follow company policies and collection guidelines.

· Plan and monitor field visits for collection executives.

· Ensure required customer visits are completed.

· Verify field movement and collection activities.

· Optimize route planning and allocation for effective manpower utilization.

· Achieve assigned monthly collection and recovery targets.

· Ensure timely follow up on delinquent accounts.

· Track bucket wise collection performance and FOS performance reports.

Required Qualifications/Skills

· Graduate in any discipline (preferred).

· Minimum 2–5 years of experience in loan collection, recovery, or financial services.

· Prior team handling experience preferred.

· Knowledge of collection processes and recovery strategies.

· Proficiency in MS Excel and collection management systems.

· Willingness to travel extensively for field operations.

Compensation & Benefits

· Best in industry Payment structure.

· Attractive Salary + Performance based incentive.

Out of station travelling allowance.