Customer Service Executive - Personal Loans
Tata Capital Finance Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Executive - Personal Loans - Channel - Patna - Hariom Tower - CSE
Roles & Responsibilities :
1. Company Representative:
Act as the company’s representative for Personal Loan products
2. Customer Acquisition & Engagement:
Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.
3. Communication Channel:
Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.
4. End to End ownership:
Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).
5. Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product
Key Skills & Competencies:
Basic knowledge of Personal Loan products /Retail Lending
Customer‑centric approach
Ability to meet service and business targets
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Patna to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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