Facility Manager

Job SummaryThe Property Manager cum Facility Manager is responsible for the overall management, maintenance, administration, financial performance, and smooth day-to-day operations of the property. The role ensures high standards of safety, cleanliness, tenant satisfaction, statutory compliance, and efficient facility management while maximizing asset value.

• Key Responsibilities1. Property OperationsManage daily operations of the property.
• Ensure smooth functioning of all common areas and amenities.
• Maintain premium standards across the property.
• Conduct regular inspections of the premises.
• Coordinate with tenants, owners, and management.
• Handle tenant onboarding and move-in/move-out processes.
• Resolve tenant complaints promptly.
• Monitor occupancy and maintain tenant records.

2. Facility ManagementResponsible for complete maintenance of:

• Electrical Systems
• DG Sets
• Transformers
• HT/LT Panels
• Elevators
• Fire Fighting Systems
• Fire Alarm Systems
• CCTV Systems
• Access Control Systems
• Plumbing
• Water Pumps
• STP
• WTP
• HVAC Systems
• Lighting
• Common Area Maintenance
• Landscaping
• Parking Management

Ensure preventive maintenance schedules are strictly followed.

• 3. Vendor ManagementAppoint and manage AMC vendors.
• Monitor housekeeping agencies.
• Supervise security agencies.
• Coordinate pest control services.
• Manage landscaping contractors.
• Review vendor performance periodically.
• Verify bills before processing.
• Negotiate annual contracts.

• 4. Housekeeping ManagementMaintain cleanliness across the property.
• Monitor housekeeping staff attendance.
• Conduct daily quality inspections.
• Ensure washrooms and common areas remain hygienic.
• Manage consumables inventory.

• 5. Security ManagementSupervise security deployment.
• Verify visitor management processes.
• Conduct emergency mock drills.
• Manage parking security.
• Coordinate with local police when required.
• Ensure 24×7 security coverage.

• 6. Safety & ComplianceEnsure compliance with Fire Department norms.
• Maintain statutory registers.
• Conduct fire drills.
• Verify fire equipment functionality.
• Ensure employee safety standards.
• Maintain emergency response procedures.

• 7. Engineering & MaintenancePrepare preventive maintenance schedules.
• Monitor breakdown maintenance.
• Reduce equipment downtime.
• Maintain maintenance logs.
• Plan annual shutdown activities.
• Improve energy efficiency.

• 8. Financial ManagementPrepare annual operating budgets.
• Monitor monthly operational expenses.
• Control maintenance costs.
• Approve purchase requisitions.
• Verify contractor invoices.
• Track utility expenses.
• Ensure timely collection of maintenance charges.
• Prepare monthly MIS reports.

• 9. Asset ManagementMaintain asset registers.
• Track warranties and AMC contracts.
• Plan replacement of aging equipment.
• Conduct annual asset verification.
• Ensure proper lifecycle management of all assets.

• 10. Customer Relationship ManagementBuild strong relationships with tenants and owners.
• Address complaints within defined timelines.
• Conduct periodic feedback surveys.
• Maintain high customer satisfaction.
• Coordinate community activities when required.

11. Documentation & ReportingMaintain records of:

• Daily Operations Reports
• Incident Reports
• Preventive Maintenance Reports
• Breakdown Reports
• Vendor Performance Reports
• Utility Consumption Reports
• Safety Audit Reports
• Asset Registers
• AMC Contracts
• Insurance Records
• Statutory Compliance Documents
• Monthly MIS Reports

12. Team ManagementLead and supervise:

• Facility Engineers
• Maintenance Technicians
• Electricians
• Plumbers
• Housekeeping Staff
• Security Staff
• Gardeners
• Reception Team (if applicable)

Conduct training, performance reviews, and ensure adherence to SOPs.