Receptionist / Front Office Executive

Job Title: Receptionist

Company: Ansh Motor Driving School

Location: Rahatani, Pune, Maharashtra

Employment Type: Full-time

About the Role

Ansh Motor Driving School is looking for a friendly, organized, and customer-focused Receptionist to join our team at our Rahatani, Pune branch. The ideal candidate will be the first point of contact for students and visitors, handling customer enquiries, maintaining accurate records, coordinating appointments, and ensuring smooth front desk operations.

Key Responsibilities

• Welcome and assist walk-in customers, students, and visitors professionally.
• Handle customer enquiries via phone calls, WhatsApp, email, and in-person visits.
• Provide accurate information about driving courses, fees, schedules, and documentation requirements.
• Register new students and maintain complete and accurate customer records.
• Update and manage student data using Microsoft Excel, Google Sheets, or the company's management system.
• Schedule driving lessons, learner's licence sessions, and other appointments.
• Coordinate with driving instructors to ensure efficient scheduling.
• Follow up with prospective customers and convert enquiries into admissions.
• Maintain daily records of enquiries, admissions, payments, and student progress.
• Prepare and submit daily, weekly, and monthly reports to the management.
• Collect, verify, and organize student documents.
• Keep the reception area clean, organized, and welcoming.
• Assist with general administrative and office tasks as required.

Required Qualifications

• Minimum 12th Pass (Graduation preferred).
• 0–2 years of experience in reception, customer service, administration, or a similar role.
• Freshers with excellent communication skills are encouraged to apply.
• Required SkillsExcellent communication and interpersonal skills.
• Strong customer service orientation.
• Basic knowledge of Microsoft Excel, Word, and Google Sheets.
• Good computer and internet skills.
• Ability to maintain accurate records and documentation.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Professional attitude with a willingness to learn.

Preferred Skills

• Experience with CRM or student management software.
• Familiarity with WhatsApp Business and email communication.
• Ability to communicate in Marathi, Hindi, and basic English.
• Key Performance Indicators (KPIs)Customer enquiries handled effectively.
• Enquiry-to-admission conversion rate.
• Accuracy of student records and documentation.
• Timely scheduling of driving sessions.
• Customer satisfaction and feedback.
• Timely submission of reports.
• Response time to customer enquiries.

Salary & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Supportive and professional work environment.
• Training and career development opportunities.
• Paid leave and other benefits as per company policy.
• Location: Rahatani, Pune

If you enjoy interacting with people, have strong organizational skills, and want to build your career in customer service and administration, we'd love to hear from you.

Apply now and become a part of Ansh Motor Driving School, helping learners begin their journey toward safe and confident driving.