Receptionist / Front Office Executive

Roles and Responsibilities-

Greet patients warmly and create a welcoming environment.

Register new patients and update existing patient records.

Schedule, reschedule, and confirm appointments.

Answer phone calls, emails, and patient inquiries professionally.

Manage the doctor's appointment calendar efficiently.

Maintain patient confidentiality and handle medical records securely.

Collect consultation fees and process billing and payments.

Guide patients regarding clinic services, skincare treatments, and procedures as directed by the doctor.

Coordinate with doctors, nurses, and other clinic staff to ensure smooth patient flow.

Keep the reception and waiting area clean, organized, and comfortable.

Handle patient feedback, concerns, and complaints courteously, escalating issues when necessary.

Maintain inventory of reception supplies, forms, and patient education materials.

Send appointment reminders and follow up with patients when required.

Prepare daily reports related to appointments, payments, and clinic activities.

Ensure compliance with clinic policies and healthcare regulations.