Muthoot Fincorp Limited

Branch Sales and Service Manager

Muthoot Fincorp Limited
Pinjore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Branch Sales and Service Manager

  • Ensure timely interest collection and recovery of over dues and asset quality in the branch.
  • Customer Onboarding
  • Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.
  • Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.
  • Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. 
  • Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.
  • Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.
  • Promote and maintain positive relations with both existing and potential customers.
  • Provide information about Muthoot’s products or services to prospective customers.
  • Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, 
  • Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.
  • Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp
  • Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.
  • Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.
  • Engage with customers to identify their needs and suggest suitable products that can benefit the customer.
  • Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues
  • Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture.
  • Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.
  • Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.
  • Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Job role

Work location
Work locationPINJORE-HARYANA
Department
DepartmentSales & BD
Role / Category
Role / CategoryEnterprise & B2B Sales
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameMuthoot Fincorp Limited
Job posted by Muthoot Fincorp Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 8 years are eligible to apply for this job. You can apply for more jobs in Pinjore to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pinjore at apna.

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