Collection Associate

A Collection Associate is responsible for contacting customers to follow up on outstanding payments and ensuring timely recovery of dues. The role involves communicating with customers over phone or in person, explaining payment options, resolving payment-related queries, and negotiating repayment plans when required. The associate must maintain accurate records of all customer interactions and collections, regularly update reports, and work closely with the team leader to meet daily and monthly targets. The position requires professional communication skills, a customer-focused approach, and strict adherence to company policies and regulatory guidelines. The role is target-driven and may involve handling sensitive situations with patience and professionalism.