GST & TDS Software Support Executive – Commerce Background, 1–2 Years Experience

Job Title:- GST & TDS Software Support Executive – Commerce Background, 1–2 Years Experience

Company:- Dharankar Business Solutions Private Limited - TaxPower Software

Job Location:- Pune

Employment Type:- Full-time

Experience Required:- Minimum 1–2 years of relevant experience required

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Job Summary:-

We are looking for a GST & TDS Software Support Executive to provide functional support to users of TaxPower GST and TaxPower TDS software.

This is a functional taxation software support role. The candidate must have a commerce background and practical working knowledge of GST, TDS, returns, challans, reports, Tally/accounting workflow and basic computer operations.

The role involves understanding customer queries, guiding users in software operation, troubleshooting functional issues, explaining software features and ensuring timely support during GST and TDS return filing periods.

This is not a coding, software development, software testing, networking or IT hardware support job.

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Candidate ProfileThe ideal candidate should have experience in any one of the following areas:

• GST return filing work
• TDS return filing work
• CA office or tax consultant office
• Accounting office with GST/TDS exposure
• Tally/accounting software support
• Taxation software support
• Functional software support for accounting or taxation products

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The candidate should be comfortable handling customer calls, remote support, software guidance and follow-up of customer queries.

Freshers are not preferred for this role, as the candidate is expected to understand GST/TDS and software workflow from day one.

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Key Responsibilities:-

• Provide functional support to customers using TaxPower GST and TaxPower TDS software.
• Understand customer queries related to GST returns, TDS returns, challans, reports, reconciliation, import/export, data entry and filing workflow.
• Guide customers on software features through phone, remote support tools, WhatsApp, email or support system.
• Troubleshoot customer issues by identifying the root cause and providing practical solutions.
• Communicate with customers at different stages of support queries such as open, in progress, pending and closed.
• Maintain proper records of customer interactions, issues and solutions.
• Provide basic training or guidance to customers on specific software features.
• Stay updated with TaxPower GST and TDS software features, updates and workflow changes.
• Coordinate with the internal team for unresolved issues or technical escalations.
• Ensure timely, polite and professional response to customer queries.
• Support customers during GST and TDS return filing pressure periods.
• Required QualificationB.Com / M.Com / Commerce Graduate preferred.
• Candidates with taxation, accounting, GST or TDS background will be preferred.
• Candidates from CA office, tax consultant office, accounting office or taxation software support background will be preferred.

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Required Experience:-

Minimum 1–2 years of practical experience in any one or more of the following:

• GST return filing
• TDS return filing
• CA office / tax consultant office work
• Accounting and taxation work
• Tally or accounting software usage
• GST/TDS software support
• Customer support for accounting or taxation software
• Skills RequiredFunctional SkillsGood working knowledge of GST and GST returns.
• Basic knowledge of TDS and TDS returns.
• Knowledge of Tally or accounting software will be an added advantage.
• Understanding of accounting and taxation workflow.
• Ability to understand customer queries related to return filing, reports, challans, data import and software usage.
• Computer SkillsGood knowledge of computer systems and internet usage.
• Comfortable with software navigation and basic troubleshooting.
• Ability to use remote support tools such as AnyDesk or similar tools.
• Basic knowledge of Excel, file handling, email and data management.
• Ability to maintain customer records and support notes.
• Communication SkillsGood communication skills in Marathi, Hindi and English.
• Ability to explain software steps clearly to customers.
• Polite and patient communication style.
• Comfortable handling customer calls and follow-ups.
• Soft Skills RequiredPleasant and professional communication.
• Strong customer support mindset.
• Good listening ability.
• Problem-solving approach.
• Learning attitude.
• Ability to work independently.
• Ability to prioritize urgent customer queries.
• Team coordination.
• Patience during return filing pressure periods.
• Professional conduct with customers and internal team.

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Important Clarification:-

This role is suitable for candidates who want to build a career in:

• GST and TDS software support
• Taxation software workflow
• Customer support for accounting/taxation products
• Functional support and user training
• GST/TDS compliance software operations

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This role is not suitable for candidates looking for:

• Coding or software development job
• Software testing job
• IT hardware or networking job
• Pure accounting/bookkeeping job only
• Back-office job without customer interaction
• Field/on-site support job

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Preferred Candidate:-

The most suitable candidate will be someone who has worked for 1–2 years in a CA office, tax consultant office, accounting office or taxation software support role and has practical exposure to GST/TDS return-related work.

The candidate should be comfortable using computers, talking to customers, understanding software workflows and learning TaxPower GST and TDS software in detail.

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Why Join Us:-

• Opportunity to work with established taxation software products.
• Practical exposure to GST and TDS software workflows.
• Continuous learning in taxation, software support and customer handling.
• Professional work environment.
• Opportunity to support CAs, tax consultants, accountants and businesses using TaxPower software.

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Application Note:-

Candidates applying for this role should have a commerce/taxation/accounting background and at least 1–2 years of relevant experience.

• Candidates looking for coding, programming, software testing, IT hardware or networking roles should not apply.