Assistant Manager - Soft Services (Facilities Management)

AFM- Technical

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Title Asst Manager – Soft Services

Business unit IFM

Reporting to Manager

Direct Reports

Team consisting of

1.           Senior Executive and Executives Soft Services

Duties & Responsibilities

What this job involves –

• To provide administrative support to the Facilities Management team at assigned Facilities.
• To ensure timely and accurate completion FM reports pertaining to assigned Facilities
• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk work process
• Provide management advice to Helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Mailroom process.
• Provide management advice to Helpdesk operators for escalated issues
• Oversee the Front Office function
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Oversee the Housekeeping Services
• Overall service delivery assessment of HK vendor.
• Coordination meetings with vendor for resolution of service issues
• Oversee Cafeteria Services
• Ensure that the caterers are maintaining highest standards of hygiene in the services area
• Ensure that the quality and quantity of the food supplies are meeting the requirements
• When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
• Overall coordination with all service providing vendors.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

                                  

 

Energy Management

 

• Monitor and analyze energy consumption across building portfolios using energy management systems and utility data
• Identify opportunities for energy reduction through operational improvements, equipment upgrades, and behavioral changes
• Develop and track energy performance metrics and key performance indicators (KPIs)
• Conduct energy audits and benchmark building performance against industry standards

Sustainability Strategy

• Develop and implement sustainability programs aligned with organizational goals and regulatory requirements
• Support green building certifications such as LEED, BREEAM, ENERGY STAR, or WELL
• Create carbon reduction roadmaps and net-zero strategies
• Manage environmental reporting and disclosure requirements

Project Management

• Lead capital improvement projects focused on energy efficiency (lighting retrofits, HVAC optimization, renewable energy installations)
• Coordinate with engineering teams, vendors, and contractors to implement sustainability initiatives
• Prepare business cases and ROI analyses for proposed projects
• Manage project budgets, timelines, and stakeholder communications

Compliance and Reporting

• Ensure compliance with environmental regulations and building performance standards
• Prepare sustainability reports for internal stakeholders and external disclosures
• Track progress against sustainability targets and communicate results to leadership
• Stay current on evolving regulations such as building performance standards and emissions requirements

Stakeholder Engagement

• Educate building occupants and facility teams on sustainability practices
• Collaborate with property management, engineering, and operations teams
• Interface with clients to understand their sustainability objectives and deliver solutions
• Build relationships with utility companies and sustainability technology providers

Performance objectives

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team
• Effective Vendor Contract Management
• Attrition tracking & control measures

Key skills

• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery  
• Well-groomed and presentable all the time.
• Good communication Skills.
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with  improvement initiatives

 

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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