AGM - Application Operations

AGM - Application Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

 

Job Purpose

 

• Manage Development lifecycle activities for new changes and L3 changes on IPDR and Legal applications. Must have good working knowledge of DevOps lifecycle.
• Ensure effective planning, prioritization and execution keeping VILs Business priorities in mind. Must have knowledge of effort estimation and end to end delivery timelines planning
• Manage central operations of Legal and IPDR on CDP platform services ensuring critical deliveries to Nodal and law enforcement agencies.
• Accountable to ensure availability of critical Voice, SMS, GPRS CDRs and IPDRs timely and accurately for consumption by nodal and Law enforcement teams.
• Oversee Incidents, Problems, Releases, changes & Solution Reviews, ensuring uninterrupted service support as well as seamless transition from Build to Operate.
• Spearhead operational excellence initiatives and enforce compliance with IT KPIs to maintain high service availability. Drive operational excellence initiatives to ensure compliance to DOT service SLA commitments.
• Demonstrate strong service-oriented approach, taking full ownership of service management in multi partner setup.

 

 

Key Result Areas/Accountabilities

 

• Ensure operational excellence and manage a legal system on Cloudera data platform and IPDR platform on Cloudera data platform. Ensure high performance and service excellence for Nodal and Legal teams.
• Ensure adherence to 7 critical IT SLAs, while processing 8+ trillion CDRs daily leading to 50+ Nodal & Legal KPIs, and ensuring adherence to high service performance guarantees through a multi partner engagement comprising of Accolite, Kyndryl, Cloudera and IBM. 
• Manage direct / Indirect team of approx 10+ resources.  Drive multi partner governance to drive service improvements, ensure compliance with service guarantees and communicate service performance to managers.
• Drive excellence initiatives through automations to bring in operational efficiency and leverage AI, ML, RPA, etc technologies to streamline operations, reduce MTTR, process improvements and foster cost efficiency and business benefits.
• Good knowledge of service management, close coordination with delivery and transformation team to ensure smooth and seamless deployment of new IT applications or updates to existing ones

 

 

Core Competencies, Knowledge, Experience

 

• A technologist with 8 to 10+ years of experience in managing Hadoop Big Data technologies viz. Hortonworks Data Platform and Cloudera Data Platform.
• Good knowledge of Cloudera manager and CDP Cluster tuning. Must be proficient with latest technologies viz. MapReduce, Kafka, Kerberos, Impala, HDFS, HBase, Hive, Kudu, Spark, Ice Berg, Yarn and Ozone.
• Should have good knowledge of Parquet, ORC and AVRO file formats Hadoop.
• Should have basic working knowledge of AI, ML and Agentic tools
• Experience in managing production environment, including high availability, SLAs, KPI monitoring, performance optimization, real-time ingestions, and data model management.
• Expertise in driving automation initiatives for incident reduction, process optimization, high availability through cutting-edge technologies, fostering an environment of continuous improvement.
• Proficient in analytical, independent thinking with a strong technological background. Skilled in managing application operations, incident & problem management, good knowledge of capacity planning and performance management 
• Proficient in service delivery and streamlining processes and technologies, eliminating redundancies, and optimizing solutions. Proficient in fine tuning of Big data cluster technologies to improve performance. Exposure to  Agile, ITIL, and DevOps methodologies 
• Good communication and stakeholder management skills to manage partners and business stakeholders alike.

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Senior Level