Quality Assurance Analyst - Application Development & Support

Application Development & Support Analyst

Job Summary

Vertiv places customer centricity at the heart of our operations. The Vertiv QA Team supports the order capture process for North America .  We enable IT systems for partners, employees to configure Vertiv products, create quotes, and capture orders with proper pricing and discounts.

The Quality Analyst role will be part of the CPQ team which is part of the larger digital front-end applications group. The QA tester will play a critical role in ensuring the quality and reliability of the CPQ applications by closely coordinating with all stakeholders, understanding the customer needs and pain points, understanding the goals of the CPQ systems, and through their leadership the implementation and refinement of QA processes and systems. The QA tester will execute thorough testing on the CPQ systems and other front-end applications to ensure defect free systems.

 

Responsibilities:

• Implement, execute, and maintain quality assurance processes and QA best practices, standards, and procedures.
• Collaborate closely with product managers, project managers, developers, business analysts, and other stakeholders to understand project requirements and develop comprehensive test plans and test cases.
• Collaborate with cross-functional teams to ensure a smooth and seamless user experience, proactively addressing any potential issues or concerns.
• Perform functional, integration, regression, and performance testing on the CPQ application and peripheral applications.
• Create and maintain accurate and detailed defect reports, utilizing appropriate tracking tools, and work closely with development teams to ensure timely resolution.
• Participate in daily stand-up meetings and provide regular status updates on testing progress.
• Participate in sprint planning, estimation, and review meetings to provide QA insights and contribute to the overall project success.
• Work closely with the development team to provide feedback on software design and functionality.
• Collaborate with internal and external IT teams to ensure effective coordination and resolution of testing-related issues.
• Maintain test environments and test data to support ongoing testing activities.
• Continuously improve QA processes and methodologies to enhance efficiency and effectiveness.
• Stay up to date with the latest testing methodologies, tools, and technologies, and actively seek opportunities to enhance testing processes and techniques with industry best practices.
• Contribute to the overall success of all CPQ application projects in any way possible. 
• Act as an advocate for the user experience, ensuring that the CPQ application meets and exceeds user expectations.

 

Requirements:

• Bachelor's Degree in Computer Science or Information Technology preferred
• Five, or more, years previous experience in a QA Tester or similar role, preferably working on customer-centric projects.
• Strong knowledge of quality assurance processes, methodologies, and best practices.
• Experience collaborating with cross-functional teams, including product managers, developers, and business analysts.
• Proficiency in creating comprehensive test plans, test cases, and test scripts.
• Familiarity with functional, integration, regression, and performance testing.
• Excellent defect reporting and tracking skills, with the ability to communicate effectively with development teams.
• Strong problem-solving and analytical skills to identify and address potential issues proactively.
• Good understanding of software design principles and functionality.
• Ability to work effectively in an agile development environment, participating in daily stand-up meetings and sprint planning sessions.
• Excellent communication and teamwork skills.
• Knowledge of testing tools and technologies.
• Familiarity with maintaining test environments and test data.
• Proactive attitude towards continuous improvement and learning.
• Passion for delivering exceptional user experiences.
• Testing knowledge of Oracle CPQ or Oracle EBS preferred

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

 

TIME TRAVEL REQUIRED

• None

 

Experience Level

Mid Level