Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : AWS Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully designs effective resolutions, drawing upon a thorough understanding of the product. The position requires attentiveness to client needs and proactive engagement to support system reliability and performance throughout daily operations.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and enhance overall service delivery.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment on project goals and client requirements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Architecture.
- Strong knowledge of cloud infrastructure design and deployment best practices.
- Experience with system monitoring and incident management in cloud environments.
- Ability to troubleshoot complex application and infrastructure issues effectively.
- Familiarity with automation tools and scripting to optimize cloud operations.

Additional Information:
- The candidate should have minimum 5 years of experience in AWS Architecture.
- This position is based at our Pune office.
- A 15 years full time education is required.