HR Operations Consultant

AskHR Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Job Description Summary

The position is responsible for managing MyHR queries and supporting apprentice and intern operations. The role ensures timely ticket resolution, accurate data validation, effective communication with employees, and compliance with HR processes and service level agreements.

Job Description

Key Responsibilities

• Assign, monitor, and manage MyHR, HRSS, and FTR tickets to ensure resolution within defined SLAs.
• Resolve employee queries related to PF, personal information updates, and HR process clarifications.
• Manage apprentice and intern lifecycle activities including onboarding and query support.
• Coordinate completion of missing Form 11 details for new joiners.
• Send communication emails to new joiners for updating Personal Information (PI).
• Connect with new joiners via Teams chat or calls to resolve errors or respond to queries.
• Update and maintain the Data Validation Tracker accurately.
• Follow up via email or Teams with employees for pending updates and missing information.
• Support ad-hoc operational activities including meetings and team requests.
• Ensure data accuracy, documentation completeness, and process compliance across MyHR operations.

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field (Preferred)

Experience

• 1–3 years of experience in HR Operations, MyHR Query Management, or Shared Services environment (Preferred)

Work Location

• Pune

Primary Skills

Human Resources Policies, Problem Solving, Relationship Building, Root Cause Identification

Shift Time

Recruiter Info

Shilpa Amit VaishShilpaAmit.Vaish@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Experience Level

Entry Level