Operations Assistant Manager

Assistant Manager - Operations - REF76919D (BPO Operations - SLA Management)

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs Executing strategies to improve your teams’ overall performance Leading interventions to deliver change and transformation within the business adding value to the business Managing teams with effective leadership, coaching and support Working closely with other departments to ensure effective operations Client Interactions and Management

Qualifications

Minimum 2 years’ Experience in Team handling role GraduatesExcellent Communication skills

Experience Level

Mid Level