Assistant Restaurant Manager

Job Description – Assistant Restaurant Manager

Position: Assistant Restaurant Manager (ARM)

Industry: Restaurant

Reporting To: Restaurant Manager

Job Summary

The Assistant Restaurant Manager is responsible for supporting the Restaurant Manager in the day-to-day operations of the restaurant, ensuring excellent guest service, maintaining food quality and hygiene standards, managing staff, and achieving sales and profitability targets. The role requires strong leadership, operational excellence, and the ability to handle restaurant operations independently in the manager's absence.

Key Responsibilities

Operations

• Assist in managing daily restaurant operations.
• Ensure smooth opening, shift, and closing procedures.
• Monitor food quality, presentation, and service standards.
• Ensure all SOPs are followed consistently.
• Coordinate with kitchen and service teams for seamless operations.
• Handle guest complaints promptly and professionally.
• Ensure cleanliness and maintenance of the restaurant.

Team Management

• Supervise and motivate restaurant staff.
• Conduct daily pre-shift briefings.
• Prepare staff duty rosters and manage attendance.
• Train new employees on SOPs and service standards.
• Monitor staff grooming, discipline, and productivity.
• Evaluate team performance and provide coaching.

Guest Experience

• Deliver exceptional customer service.
• Build strong guest relationships.
• Resolve guest concerns with a positive attitude.
• Encourage repeat business through excellent hospitality.

Sales & Business Development

• Achieve daily and monthly sales targets.
• Increase Average Bill Value (ABV) through upselling.
• Promote new menu items, offers, and loyalty programs.
• Monitor online ordering platforms and guest feedback.

Inventory & Cost Control

• Monitor inventory levels and place requisitions.
• Control food and beverage costs.
• Minimize wastage through proper stock management.
• Conduct daily and monthly inventory checks.
• Ensure FIFO and FEFO practices are followed.

Cash & Administration

• Verify daily sales and cash reconciliation.
• Monitor POS operations and billing accuracy.
• Prepare daily operational reports.
• Coordinate with vendors for supplies.
• Maintain statutory records and documentation.

Food Safety & Compliance

• Ensure compliance with FSSAI guidelines.
• Maintain high standards of hygiene and sanitation.
• Conduct regular food safety inspections.
• Ensure staff follows personal hygiene standards.
• Monitor pest control and preventive maintenance schedules.

Key Performance Indicators (KPIs)

• Sales achievement
• Customer satisfaction and online ratings
• Food cost percentage
• Labour cost management
• Staff retention and productivity
• Inventory variance
• Audit and hygiene compliance
• Customer complaint resolution time
• Average Bill Value (ABV)

Required Qualifications

• Graduate or Diploma in Hotel Management or Hospitality Management.
• 2–5 years of experience in restaurant operations, with at least 1 year in a supervisory role.
• Experience in casual dining, café, or QSR operations preferred.

Required Skills

• Strong leadership and team management
• Excellent communication and interpersonal skills
• Customer service orientation
• Problem-solving and decision-making
• Knowledge of restaurant POS systems
• Inventory and cost control
• Scheduling and manpower planning
• Basic computer skills (MS Excel, Word)
• Ability to work under pressure and during weekends/holidays

Desired Attributes

• Positive attitude and professional appearance
• Strong organizational skills
• Result-oriented mindset
• Ability to multitask
• High integrity and accountability
• Passion for hospitality and guest satisfaction

Working Hours

• Rotational shifts, including weekends and public holidays.
• Weekly off as per company policy.

Salary Range (Pune Market)

• ₹25,000 – ₹40,000 per month, depending on experience and the restaurant's scale.

For a premium café brand like daWholesum Resto-Café, an Assistant Restaurant Manager should also:

• Drive guest engagement and personalized service.
• Ensure strict adherence to healthy food preparation standards.
• Monitor Swiggy, Zomato, and Google Reviews and respond promptly.
• Track daily sales, food cost, wastage, and labour cost.
• Coach the team on upselling signature menu items and maintaining the brand's service standards.