Associate Consultant - IT Shared Service Management

Associate Consultant IT Shared Service Management

Associate Consultant IT Shared Service Management1

Key Responsibilities:

• Conduct and manage vulnerability assessments using appropriate tools, ensuring timely remediation efforts.
• Monitor and analyze network security logs, incidents.
• Troubleshoot and work on various end-user incidents and service requests to understand the user security exposure.
• Collaborate with cross-functional teams to manage patching processes using Manage Engine.
• Assist in compliance initiatives, including preparing for and participating in audits for ISO 27001, SOC 2 Type 2, SOC 1 Type 1, HIPPA, GDPR etc.
• Utilize EDR tools to monitor and track endpoint detection and response activities, ensuring timely mitigation of threats.
• Track vulnerabilities and remediation tasks using ITSM ticketing tools and maintain organized records.
• Communicate security findings, audit results, and recommendations effectively to technical and non-technical stakeholders.

Key Skills and Experience:

• 3+ years of experience in End-user support and Information Security, with a focus on System security, VAPT, and audits.
• Hands-on experience in troubleshooting end-user issues and other system admin tasks.
• Hand-on experience with Windows systems and end-user business applications.
• Proficiency in using tools such as Qualys, CrowdStrike EDR, GWS, and Manage Engine.
• Knowledge of ISO 27001, GDPR, SOC 2 Type 2, and SOC 1 Type 1 compliance frameworks.
• Experience with patch management and maintaining secure IT environments.
• Strong communication and documentation skills to clearly convey technical findings.
• Ability to work independently and proactively in a dynamic environment.

Preferred Qualifications:

• Candidates must hold a graduate degree and possess relevant technical experience.
• Experience with global workspace solutions (GWS) and end-user support.
• Familiarity with Manage Engine ITSM tools for incident tracking and reporting.

This role offers an opportunity to work on critical Information security initiatives along with end-user support activities engage with industry-leading tools, and contribute to the overall security and compliance posture of the organization.

Experience Level

Mid Level