Order to Cash Associate

Associate OTC

Associate OTC - Pune

“Life Unlimited” At Smith+Nephew. We design and Manufacture technology that takes the limits off living.

The Associate OTC will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.

What will you be doing?

• Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.

• Coordinate customer’s queries with the relevant departments for dispute resolution

• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)

• Allocate payments and reconciliation of accounts, own portfolio of low and medium complexity accounts, contribute to accurate customer master data, Follow assigned collections strategy etc.

• Ensure contacts and customer responses are tracked in the system as specified in the SOP

• Report current statistics and flag any potential bad debt risks to Credit Manager

• Refer and escalate unresolved issues to Credit Manager for further action, monitor and flag customers approaching or exceeding their credit limits

• Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution

• Ensure compliance with collections policies and procedures, perform quality checks, Implement process improvements, prepare updates on results on request as well as lead daily meetings on request

• Work with OTC tools: SAP, HighRadius, Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

What will you need to be Successful?

• Education: Graduate / Post Graduate Degree: B.Com / M.Com / BBA

• Minimum 1 year of experience in an international environment, preferably Collections, Cash Application or Customer Service department

• Proven record of process improvements will be an asset

• Excel skills on intermediate level

• SAP experience

• HighRadius experience will be an asset

• Excellent verbal and written communication skills

• Experience in Accounts Payable / Procure to Pay preferred.

• Flexible to work in US shifts.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve.

Inclusion, Diversity and Equity – committed to welcoming, celebration and growing on Diversity. Learn more about it on our website https://www.smith-nephew.com/.

Other reasons why you will love it here!

• Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit.

• Education Assistance

• Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc.

• Your Wellbeing: Parents / Parents in law’s insurance coverage also available.

• Flexibility: Hybrid work model (for most professional roles).

• Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

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Experience Level

Mid Level