Associate Support Engineer - DevOps and Automation

Associate Support Engineer (Postman/Selenium, DevOps, Data monitoring)

Job Description

We are seeking a proactive technologist who thrives at the intersection of software engineering, defect resolution, and intelligent automation. This role is designed for someone who excels at identifying why systems fail and building automated solutions to prevent recurrence. 

 

The Associate Engineer will focus on L3 production support, defect triage, and automation, leveraging AI tools to streamline workflows and improve reliability. With 3–5 years of experience, the candidate should bring foundational fullstack knowledge, handson debugging skills, and a strong interest in automation and DevOps practices. 

 

Core Responsibilities 

• Investigate and resolve complex L3 application and UI defects across frontend, backend, APIs, and infrastructure. 

• Perform deep root cause analysis and collaborate with development teams to implement permanent fixes. 

• Create automated test cases using Playwright and enhance defect prevention through improved logging, monitoring, and testing. 

• Support observability and reliability initiatives, including stability improvements and performance monitoring. 

• Design and implement IT process automations for deployment pipelines, environment setup, monitoring alerts, and operational tasks using Python, Bash, or PowerShell. 

• Assist DevOps teams with CI/CD pipelines, release automation, and containerization (Docker), with exposure to cloud platforms (AWS, Azure, GCP).

 

Qualifications

Required Skills 

• 1–3 years in Software Engineering, DevOps, or Application Support. 
• Bachelor’s degree in computer science, IT, or related field. 
• Experience in Agile or DevOps environments. 
• Strong debugging and log analysis across UI, APIs, backend services, and databases. 
• Experience with Chrome DevTools, Postman, Selenium, and Playwright. 
• Working knowledge of AI assisted development tools (e.g., GitHub Copilot). 
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI), version control (Git), and monitoring tools (ELK, Datadog, Prometheus). 
• Basic understanding of containerization and cloud environments. 
• Design and implement automation solutions to streamline IT and engineering workflows 
• Working knowledge of AI-assisted development tools (e.g., GitHub Copilot, etc.) 
• Basic to intermediate full stack development experience 
• Strong debugging and problem-solving skills 
• Nice to have experience with automation scripting (Python, Bash, or PowerShell)

Why Join Us 

• Work with modern AI assisted engineering workflows. 
• Build automation driven IT processes and defect prevention systems. 
• Gain exposure to DevOps, cloud, and observability practices. 
• Be part of a dynamic, innovationfocused engineering BU with hybrid work flexibility. 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Mid Level