Associate Vice President - Customer Support

Associate Vice President, Customer Support

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

 

 What you’ll bring

• Responsible for managing customer support by providing high quality customer support experience
• Understanding customer issues and making product better for our customers
• Responsible for managing product requirements by interacting with partners and customers
• Engaging with partners and customers to understand their requirements
• Creating Requirement specifications for new requirements
• Working with partners and defining release scope and timeline
• Working with Engineering team to discuss customer requirements through Requirement specification
• Performing the User Acceptance test to ensure that the developed feature is meeting customer requirement
• Providing support for product post release
• Provide product features and troubleshooting training to partners and customers
• Track the release cycle and release the deliverable to partners
• Managing the Customer support team for each deliverable and ensure customer issues are resolved on time
• Managing Product Management team and making sure that deliverables are on time and highlight risks associated with any deliverable

  About us   We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.      

 

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Experience Level

Mid Level