Assistant Vice President
Bajaj Allianz Life Insurance
Work from Office
Full Time
Min. 5 yearsThis job has expired
They are no longer accepting applications
AVP Renewals
Description
- Manage Out sourced call center and deliver on topline (premium) targets
- Delivering on month on month targets for Insurance premium
- Managing Lead flow, Lead Consumption and Customer Servicing metrics
- Sharp in Data analytics
- Resource Planning (day to day activities, rostering)
- Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered
- Hire, Coach and retain talent
- Manage Attrition
- Evaluate Performance
- Evaluate performance objectively, set and monitor KPI’s of team leads, call center executives
- Monitor and continuously find ways to improve performance and productivity
- Monitor and deliver on customer satisfaction metrics
Skills Required
Proven experience managing call center in BFSI domain, preferably General or Life Insurance is a must 5 years of experience working/managing call center operations Experience in managing direct Customer call center is a plus Experience with using call center tools like Genesis & ASPECT etc.
Education/Qualification
Min Graduate
Desirable Skills
Certified Call Center Manager or equivalent qualification is a pulsing skills. 5.Should be aware of the Local language."
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