Bajaj Allianz Life Insurance

Assistant Vice President Renewals

Bajaj Allianz Life Insurance
Pune
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

This job has expired

They are no longer accepting applications

AVP Renewals

Description

  1. Manage Out sourced call center and deliver on topline (premium) targets
  • Delivering on month on month targets for Insurance premium
  • Managing Lead flow, Lead Consumption and Customer Servicing metrics
  • Sharp in Data analytics
  1. Resource Planning (day to day activities, rostering)
  • Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered
  • Hire, Coach and retain talent
  • Manage Attrition
  1. Evaluate Performance
  • Evaluate performance objectively, set and monitor KPI’s of team leads, call center executives
  • Monitor and continuously find ways to improve performance and productivity
  • Monitor and deliver on customer satisfaction metrics

Skills Required

Proven experience managing call center in BFSI domain, preferably General or Life Insurance is a must 5 years of experience working/managing call center operations Experience in managing direct Customer call center is a plus Experience with using call center tools like Genesis & ASPECT etc.

Education/Qualification

Min Graduate

Desirable Skills

Certified Call Center Manager or equivalent qualification is a pulsing skills. 5.Should be aware of the Local language."

Job role

Work location
Work locationHO;Pune, Maharashtra, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryInvestment Banking, Private Equity & VC
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameBajaj Allianz Life Insurance
Job posted by Bajaj Allianz Life Insurance

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