Assistant Vice President Renewals

AVP Renewals

Description

1. Manage Out sourced call center and deliver on topline (premium) targets

• Delivering on month on month targets for Insurance premium
• Managing Lead flow, Lead Consumption and Customer Servicing metrics
• Sharp in Data analytics

2. Resource Planning (day to day activities, rostering)

• Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered
• Hire, Coach and retain talent
• Manage Attrition

3. Evaluate Performance

• Evaluate performance objectively, set and monitor KPI’s of team leads, call center executives
• Monitor and continuously find ways to improve performance and productivity
• Monitor and deliver on customer satisfaction metrics

Skills Required

Proven experience managing call center in BFSI domain, preferably General or Life Insurance is a must 5 years of experience working/managing call center operations Experience in managing direct Customer call center is a plus Experience with using call center tools like Genesis & ASPECT etc.

Education/Qualification

Min Graduate

Desirable Skills

Certified Call Center Manager or equivalent qualification is a pulsing skills. 5.Should be aware of the Local language."