Client Relationship Executive

The Roles & Responsibilities of the Customer Relationship Executive are as follows- 1. Calling new leads received through digital and non-digital advertisements. Explain them about us 2. products and services and convince them to take our subscription. 3. Answer calls professionally and take/cancel orders, or obtain details of complaints. 4. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. 5 .Follow up to ensure that appropriate actions were taken on customers’ requests. 6. Refer unresolved customer grievances or special requests to designated departments for further investigation. 7. Providing New suggestions to the management based on your experiences obtained by interaction with the customers. 8. Notify Reporting Manager about severe and repetitive issues hampering the customer experience. 9. Suggest ways to enhance customer experience. 10. Follow the given timelines for query resolving and task management.