SAP FSCM Dispute and Collection Management Consultant

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : SAP FSCM Credit Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Overview
The SAP FSCM Dispute and Collection Management Consultant is responsible for implementing, configuring, and supporting the Dispute and Collection Management components within SAP Financial Supply Chain Management (FSCM). The role involves understanding business requirements, designing efficient processes for dispute resolution and collections, and ensuring smooth integration with Accounts Receivable (AR), Credit Management, and other related SAP modules.

Key Responsibilities
Implementation & Configuration
Configure and support SAP FSCM modules, particularly:
o Dispute Management (DM)
o Collections Management (CM)
o Design and implement workflows for dispute case creation, approval, and resolution.
Configure collection strategies, worklists, and collection rules.
Maintain and support master data relevant to disputes and collections (business partners, collection segments, collection groups, etc.).
Gather and document business requirements from finance, AR, and credit management teams.
Analyze existing business processes and recommend improvements using FSCM functionalities.
Develop end-to-end process designs for dispute handling and collection activities.
Provide functional expertise during project phases such as blueprinting, realization, testing, and go-live.
Support & Maintenance
Manage day-to-day incidents and service requests related to disputes and collections.
Troubleshoot configuration and integration issues between FSCM and other SAP modules.
Coordinate with technical teams (ABAP, Workflow, SAP BASIS) for custom developments and system enhancements.
Conduct user training and create process documentation, user manuals, and SOPs.

Functional / Business Skills
Solid understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
Strong analytical, problem-solving, and communication skills.
Ability to translate business needs into functional SAP configurations.
Experience in stakeholder management and end-user training.
Experience
Typically 5+ years of experience in SAP FI/FSCM implementation and support.
Minimum 2 full lifecycle implementations in Dispute and/or Collection Management.
Exposure to global rollouts, multi-company code environments, and large enterprise systems.

Education
Bachelor s degree in Finance, Accounting, Information Technology, or a related field.
SAP Certification in FSCM or FI (preferred).