Customer Sales Executive

As a Customer Support Executive, you will serve as the voice of the brand. You will be responsible for ensuring every customer receives timely support, feels heard, and enjoys a seamless post-purchase journey. Your mission is to drive customer delight, gather actionable feedback, and be a strong bridge between the customer and internal teams.

Key Roles & Responsibilities

* Customer Feedback & Follow-ups

* Call customer after product delivery to confirm product receipt, condition, and timeliness.

* Check if the product has been applied; if not, provide guidance and understand the delay.

* Gather qualitative feedback and usage insights to share with relevant teams.

* Customer Support

* Act as the first point of contact for all incoming customer queries related to product usage, quality, dispatch status, or service issues.

* Resolve issues or escalate to the concerned team and ensure closure within specified timelines.

* Maintain records of all customer service cases and track resolution.

* Customer Experience Management

* Ensure every customer is well-informed about product usage via calls, WhatsApp, or email.

* Share How-to-Use instructions and offer additional support to ensure successful product application.

* Handle complaints with empathy and professionalism, ensuring every customer feels valued.

* Reporting & Insights

Prepare weekly reports summarizing feedback trends, recurring issues, and suggestions for product or process improvements.

Required Skills & Experience

* 1 to 2 years of experience in customer service or support roles (e-commerce, consumer brands preferred).

* Excellent communication skills in English and Hindi/Marathi.

* Strong listening skills, empathy, and customer-first mindset.

* Ability to understand and explain technical product usage to non-technical customers.

* Organized, proactive, and committed to continuous learning.

* Should be based in Pune and comfortable with hybrid work structure.

* Role: Customer Service

* Industry Type: Chemicals

* Department : Customer Success, Service & Operations

* Employment Type: Full Time, Permanent

* Role Category - Customer Success Service & Operations (other)