Customer Service Representative - US Client Support

Customer Service Representative-16

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Job Description:

The US NASA Customer Care Representative (CCR) will be responsible for delivering exceptional customer service to US-based clients through calls, chats and emails, and other communication channels, depending on the business requirements. This role requires strong communication skills, the ability to handle customer queries effectively, and a proactive approach to problem-solving. CCRs are expected to maintain professionalism, demonstrate empathy, and ensure customer satisfaction while adhering to process guidelines.

Key Responsibilities:

·       Handle inbound and outbound customer calls with professionalism and clarity.

·       Provide accurate information and solutions to customer queries related to their accounts, gigs, and other queries.

·       Maintain high-quality standards in communication and production.

·       Document customer interactions and update systems accurately.

·       Collaborate with the quality team and team leaders to resolve issues promptly if required.

·       Contribute to the team by meeting productivity, quality, and KPI goals.

·       Stay updated on process changes, process knowledge, and service guidelines.

Knowledge & Skills:

·       Excellent verbal and written communication skills in English.

·       Strong interpersonal skills with active listening ability.

·       Customer-centric mindset with problem-solving attitude.

·       Ability to stay composed and deliver quality service under pressure.

·       Basic proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

·       Require an organized, dependable, and self-motivated attitude.

Qualifications & Experience:

·       Graduation should be completed in any stream.

·       Prior US-based customer service experience - Preferred.

Other Requirements:

·       Should be ready to work for India's night shifts including graveyard shifts.

·       Should be ready to work on weekends (Saturday & Sunday)

·       Work from the office is mandatory.

Employee Type:

Permanent

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