Customer Support Executive

Job Title: Customer Care Executive

Experience: 1 -2 years

Location: Pune

Company: Fintech Cloud Pvt. Ltd.

About the Role

We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email.

Key Responsibilities:

·      Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.

·      Provide detailed product information and guidance related to personal loans and various financial products.

·      Ensure accurate logging of customer interactions in the CRM system.

·      Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).

·      Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.

·      Maintain a high level of professionalism, empathy, and service orientation in every interaction.

·      Educate customers on product benefits, eligibility criteria, documentation, and application processes.

·      Escalate complex or unresolved issues to senior team members or managers as per process.

·      Strive for first-call resolution and high customer satisfaction scores.

·      Adhere to compliance and regulatory guidelines while handling customer data and queries.

Requirements:

·      Graduate in any discipline (preferably Commerce/Finance background).

·      1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).

·      Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).

·      Strong knowledge of personal loans, credit cards, and financial products.

·      Ability to multitask and manage queries across multiple brands.

·      Proficiency in MS Office and CRM tools.

·      Problem-solving mindset with attention to details