Customer Support Officer

Customer Support Officer

Job Title: Customer Support Officer Designation: Cust Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary:

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Assist clients in understanding their insurance policies, coverage options, and claims processes.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in the company’s CRM system.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Conduct follow-ups with clients to ensure their satisfaction and address any ongoing concerns.
• Stay updated on industry trends, product knowledge, and company policies to provide informed support.
• Participate in training sessions and workshops to enhance skills and knowledge in the insurance domain.

Mandatory Skills:

• Strong knowledge of insurance products and services.
• Excellent written and verbal communication skills.
• Ability to convey complex information in a clear and concise manner.
• Proficient in using CRM software and other customer support tools.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience in customer service or support roles.
• Familiarity with regulatory requirements in the insurance industry.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong interpersonal skills and a customer-centric approach.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Proficiency in Microsoft Office Suite and other relevant software.

If you are passionate about providing exceptional customer service and have a strong background in the insurance sector, we encourage you to apply for this exciting opportunity.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.