Customer Support Officer

Job Summary: 

The Clinical Representative will be responsible for welcoming patients and visitors, managing  appointment schedules, maintaining patient files, ensuring effective communication, and  supporting various administrative and marketing activities within the clinic. This role aims to  optimize patient satisfaction and streamline clinic operations by providing excellent service  and support. 

Responsibilities and Duties: 

- Welcome patients and visitors to the medical office by greeting them in person and on  the telephone, and answering inquiries. 

- Schedule appointments for the Audiologist and Audiologist assistant to optimize patient  satisfaction, provider time, and the most effective use of examining. 

- Retrieve patient files, check for the correct sequence of papers, insert new patient record  forms, and place files in sequence for Audiologist examination or treatment.

- Maintain relevant Excel sheets and follow up over phone and WhatsApp marketing.

- Visit vendors in and around the clinic for marketing - KYON activity.

- Endeavor to keep patients on schedule by reminding the provider of service delays.

- Make home visits whenever necessary along with the Audiologists.

- Maintain the reception area in a neat and orderly condition. 

- Assist patients with insurance papers and billing questions. 

- Open and sort office mail, and deliver outgoing mail to the post office at the end of the  day. 

- Maintain all records in Excel. 

- Efficiently manage petty cash, overseeing cash flow, maintaining cash vouchers, and  ensuring timely deposits to the nearest bank for amounts exceeding 3k in petty cash.

- Provide assistance to the audiologist in stock management activities.

- Handle emails and messages on official platforms with professionalism and attention  to detail. 

- Ensure the maintenance and coordination of housekeeping staff for a clean and  organized work environment

Required Skills and Qualifications: 

- Personality and demeanor to deal with the public and assist ill, older, or distraught and  deaf patients. 

- Basic office skills such as typing and filing in Excel. 

- Good organizational skills. 

- 1-year experience as an admin in the medical industry is preferred. 

Education: 

- Required: Any Graduate 

- Preferred: Additional degrees, certifications, etc. 

Work Environment: 

- The role is based in a clinical environment

- The position may require occasional home visits with the Audiologists. 

Salary and Benefits: 

- Competitive salary based on experience and qualifications. 

- Benefits include health insurance, paid time off, and professional development  opportunities.