Director of Site Reliability Engineering

Director, Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Site Reliability EngineeringWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Distributed Platforms team is looking for a Director of Site Reliability Engineering to join our Dublin Tech Hub. As part of a global team this role will focus on leading our operational presense in Europe as well as owning and driving key global SRE initatives of automation, obserability, monitoring and operational resilience.
The ideal candidate will have strong hands on technical experience across our core technologies of Linux, Windows, Vmware and Storage and experience working in critical operational environments. The ideal candidate will also be passionate about infrastucture resilency, measuring what matters, reducing toil, continually improving our processes and resilency capabilities across our core technology stacks.

Role
In this position, you will:
• Build and run our SRE operational presense in Europe
• Be the in-region owner and commander for operational incidents
• Define, measure and report key operational KPIs along with maintaing ITSM metrics
• Own a key pillar of SRE maturity of automation/toil-reduction, obserbability/monitoring or operational resilency
• Mentor engineers and develop a strong SRE mindset across our operations

All About You
The ideal candidate for this position should:
• Have strong technical experience in Windows, Linux, Storage and Vmware technologies
• Have technical experience administering a container runtime planform such as Pivotal Cloud Foundry or Kubernetes
• Have experience managing an operations or SRE team
• Have experience working to ITSM practices
• Have experience driving automation and observability and resiliency improvements
• Have strong communication skills capable of presenting to an executive audience
• Have excellent problem solving and analytical skills
• Stive to challenge the status-quo and drive continual improvement

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Executive Level