Enterprise Application Support Specialist

Enterprise Application Support Specialist | Charles River, Autosys, SQL & Reporting in Financial Services

Job Summary
Synechron is seeking an experienced Application Support Engineer with expertise in ASP.NET, SSIS, SSRS, Autosys, and domain knowledge of Charles River. This role involves supporting, maintaining, and enhancing enterprise-level investment management applications, ensuring system stability, security, and compliance. The ideal candidate will collaborate with cross-functional teams to optimize workflows, troubleshoot technical issues, and implement automation, contributing to operational resilience and business efficiency.

Software Requirements

Required Software Proficiency:

• ASP.NET (latest stable version) — strong experience in developing and supporting web applications and services

• SSIS (SQL Server Integration Services) — hands-on experience designing and managing data integration workflows

• SSRS (SQL Server Reporting Services) — proficiency in creating and maintaining reports supporting business intelligence needs

• Autosys — strong knowledge in scheduling, job automation, and monitoring batch processes

• SQL Server — supporting database queries, tuning, and data validation

• ServiceNow — basic familiarity with incident, change management, and workflow management (preferred)

• Charles River (investment management domain) — comprehensive understanding of workflows, data flows, and system configuration (preferred)

Preferred Software Skills:

• Cloud Platforms: Azure, AWS supporting enterprise integrations (optional)

• Automation and scripting: PowerShell, Python for support automation (desirable)

• Monitoring tools: Nagios, Splunk, or similar tools supporting operational health monitoring

Overall Responsibilities

• Support, monitor, and troubleshoot enterprise applications related to Charles River investment management platform, ensuring system stability and data accuracy

• Develop and optimize SSIS data pipelines and SSRS reports to support business analytics and operational reporting needs

• Coordinate with IT, business, and vendor teams to resolve incidents and support scheduled jobs using Autosys and ServiceNow workflows

• Automate routine operational tasks, manage batch jobs, and enhance system workflows for efficiency

• Perform root cause analysis, resolve system errors, and optimize performance for mission-critical financial systems

• Maintain detailed documentation, including operational procedures, system configurations, and incident reports

• Support system upgrades, migrations, and patching activities supporting compliance and operational best practices

• Collaborate in change management processes, ensuring minimal disruption and adherence to policies

Technical Skills (By Category)

• Languages & Tools (Essential):

  • ASP.NET (latest stable version), SSIS, SSRS — core tools supporting enterprise application support

  • Autosys — job scheduling and batch automation expertise

  • SQL Server — for support, data validation, and troubleshooting

• Databases & Data Management:

  • SQL Server, and familiarity with database schema, query optimization, and data integrity practices

• Domain-Specific Knowledge:

  • Charles River workflows, data flows, reporting, and system configuration in investment management (preferred)

• Automation & Monitoring:

  • Support automation scripts development using PowerShell or Python (preferred)

  • Monitoring tools: Nagios, Splunk, or similar for system health and alert management

• Tools & Platforms:

  • ServiceNow for incident, change, and workflow management (preferred)

Experience Requirements

• 5+ years of support and maintenance experience in enterprise investment or financial systems

• Proven ability to support Charles River or similar investment management systems in a high-availability environment

• Experience in supporting automated batch processes with Autosys and workflows for compliance and operational efficiency

• Knowledge of database management, SQL tuning, and report generation in SQL Server

• Strong troubleshooting skills, incident management, and root-cause analysis in enterprise contexts

• Experience working with cross-functional teams including IT, compliance, and business units

Day-to-Day Activities

• Monitor and troubleshoot enterprise applications, batch jobs, and reporting workflows

• Support daily operations, incident resolution, and timely problem escalation

• Develop and refine Autosys jobs and workflows to improve automation and system reliability

• Support system upgrades, patches, and migrations while minimizing operational impact

• Collaborate with users, vendors, and internal teams to analyze issues and implement resolutions

• Maintain detailed documentation of system configurations, workflows, and operational procedures

• Conduct root cause analysis, perform performance tuning, and optimize data workflows

• Participate in shift support and emergency response activities supporting compliance standards

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degrees or certifications are a plus

• 5+ years of experience supporting enterprise applications, batch processes, and reports in financial or investment environments

• Experience supporting Charles River or similar workflow and data systems (preferred)

• Certifications in IT service management, database, or related fields are a plus

Professional Competencies

• Analytical and troubleshooting skills supporting complex financial and operational workflows

• Leadership and mentorship ability to guide junior team members and coordinate efforts

• Effective communication skills for stakeholder engagement and technical documentation

• Adaptability to evolving regulatory, security, and technical standards

• Process improvement mindset, focusing on automation and operational resilience

• Strong organizational skills and ability to prioritize in a high-pressure environment

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

Experience Level

Senior Level