Front Office Manager

As the Unit Head, you will direct daily property operations, acting as the primary point of guest contact. You will manage the front office, oversee the attached restaurant's service coordination, and drive overall guest satisfaction, revenue targets, and staff performance.

Key Responsibilities

• Front Office & Reception: Direct check-in/check-out procedures, handle guest inquiries, manage reservations, and resolve customer complaints quickly to maximize satisfaction.
• Restaurant & F&B Coordination: Align front office and concierge staff with the restaurant team to promote dining packages, manage table reservations, and ensure smooth VIP dining experiences.
• Staff Leadership: Hire, train, and schedule front desk and support staff. Enforce service standards and maintain a welcoming lobby environment.
• Operations & Reporting: Monitor daily room occupancy, process billing/payments, reconcile end-of-shift transactions, and compile performance reports.
• Interdepartmental Liaison: Work alongside housekeeping and maintenance teams to ensure rooms and property facilities are pristine and ready for guests.

Qualifications

• Proven experience in a hotel front office role or hospitality management, with foundational F&B or restaurant knowledge.
• Strong leadership, communication, and problem-solving abilities.
• Proficiency with Hotel Property Management Systems (PMS) and Point of Sale (POS) software.