Field Service Management Configuration Manager
Tetra Pak
Work from Office
Full Time
Min. 10 yearsJob Description
FSM Configuration Manager
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
We are looking for an experienced FSM Configuration Manager to join our Service Products Delivery team. This role will be responsible for managing, configuring, and optimizing Field Service Management (FSM) solutions within Tetra Pak’s global environment.
The ideal candidate will bring strong technical expertise in IFS applications, excellent problem-solving skills, and the ability to collaborate effectively with global stakeholders to ensure seamless service delivery and continuous improvement.
What you will do
- Work closely with the Service Lead and Business Owner to understand business requirements
- Participate in requirement gathering, solution design, and provide recommendations
- Configure and manage IFS applications including IFS Cloud, PSO, and MWO App
- Own and maintain FSM/IFS configurations across development, test, and production environments
- Ensure environment consistency and act as a gatekeeper for all IFS-related changes
- Collaborate with business stakeholders to improve existing processes and solutions
- Participate in project delivery, releases, and system enhancements
- Manage and resolve issues, including troubleshooting and support case management
- Handle test management and ensure proper validation and sign-offs
- Maintain ACP files and configuration documentation
- Coordinate with global teams and support cross-functional collaboration
We believe you have
- Minimum 10+ years of experience in Field Service Management solutions
- Strong hands-on experience with IFS Cloud, PSO (Planning & Scheduling Optimization), MWO Application
- Experience in configuring and customizing business applications.
- Strong troubleshooting and issue resolution skills.
- Experience in test management and multi-environment coordination (Dev/Test/Prod).
- Strong analytical and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Ability to work in a global and agile environment.
- Flexible and adaptable mindset in dynamic situations.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 23-06-2026.
If you have any questions about your application, please contact Tanvi Maheshwari.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Experience Level
Senior LevelJob role
Job requirements
About company
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