Hostel Telecaller / Coordinator

Hostel Telecaller / Coordinator – Job Description

Position: Telecaller / Coordinator

Responsibilities:

• Handle incoming and outgoing calls regarding hostel inquiries.
• Explain room types, facilities, pricing, and availability to prospective residents.
• Follow up with leads and convert inquiries into admissions.
• Schedule hostel visits and assist with the admission process.
• Maintain inquiry records and update the database regularly.
• Coordinate with the hostel manager regarding room availability.
• Respond to customer queries via phone, email, and messaging platforms.
• Assist with fee reminders and resident communication.
• Provide excellent customer service and maintain positive relationships with residents and parents.

Requirements:

• High school diploma or bachelor's degree preferred.
• Good communication skills in English and the local language.
• Basic computer knowledge and familiarity with MS Office.
• Customer service or telecalling experience is preferred.
• Strong interpersonal skills and the ability to work in a team.