Inside Sales Engineer - Service Sales & Customer Engagement

Inside Sales Engineer

Job Description

About the Company :

At Alfa Laval, we are committed to creating a more sustainable future through engineering innovation. Our technologies support customers across food, water, energy, pharmaceutical, and industrial applications by improving efficiency, reliability, and productivity.

Join our Food & Water Services team to work closely with customers and internal stakeholders in driving lifecycle service growth through spare parts, upgrades, service agreements, and technical service solutions.

Please visit: Alfa Laval

The Position / About the Job :

We are looking for a proactive and customer-focused Inside Sales Engineer to drive service sales growth through customer engagement, opportunity generation, quotation management, and commercial follow-up activities. Experience in process industries such as food, dairy, edible oil, pharma, chemical, beverage, or utilities will be preferred.

The role will focus on identifying non-buying and underpenetrated customers across PAN India clusters, understanding customer challenges, proposing suitable service solutions, and driving order closure through proactive inside sales activities.

The position will also support major key accounts with multiple plant locations and ensure effective lead management through CRM coordination with Area Sales Managers and Service Engineers.

Key Responsibilities :

Customer Development & Opportunity Generation

• Identify non-buying, inactive, and low-penetration customers from installed base and CRM data across PAN India clusters.
• Proactively connect with customers to understand equipment status, operational issues, service requirements, and support expectations.
• Identify opportunities for:
  • Spare parts
  • Service agreements
  • Repairs and refurbishment
  • Upgrades and retrofits
  • Service patrols and inspections
• Generate and maintain a healthy sales opportunity pipeline.

Quotation & Commercial Management

• Prepare techno-commercial quotations in coordination with internal stakeholders.
• Submit and follow up quotations with customers for technical and commercial closure.
• Conduct commercial discussions and negotiations to secure orders.
• Ensure timely conversion of opportunities into confirmed business.

Customer Engagement & Service Support

• Coordinate service patrol visits wherever required to identify service opportunities and support customer decision-making.
• Work closely with service engineers, application teams, and Area Sales Managers to provide timely customer support.
• Act as a single-window coordinator for assigned key accounts with multiple plant locations.

Key Account Management

• Support major customers through centralized coordination and proactive engagement.
• Track pending offers, buying trends, shutdown plans, and recurring service requirements.
• Build strong customer relationships and improve repeat business conversion.

CRM & Lead Management

• Create opportunities in CRM for leads generated by field service engineers.
• Assign relevant opportunities to Area Sales Managers for field follow-up and closure.
• Track lead progress, follow-up actions, and order status.
• Maintain CRM hygiene and ensure accurate reporting of opportunities and business status.

Coordination & Internal Collaboration

• Coordinate with sales, service operations, application teams, and customer support functions for faster response and execution.
• Support business reporting, pipeline reviews, and opportunity tracking activities.

Desired Profile :

Education

• Diploma or Bachelor’s Degree in Mechanical / Chemical / Industrial Engineering or related field.

Experience

• 2–6 years of experience in:
  • Inside sales
  • Service sales
  • Field Service
  • Application support
  • Aftermarket/service business
  • Industrial equipment sales support
  • CRM / ERP Experience

Physical & Environmental Factors :

Special physical, psychological and work life balance demands of the role

Market is very dynamic and has strong demands from customer for faster solutions and deliveries. It requires the manager to be alert to the market conditions and closely coordinate with all stake holders.

Travelling is essential, as the manager is responsible for covering a wide geographical region

Maximum time needs to be spent at the customer’s end.

Should be able to withstand work pressures.

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• An exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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Experience Level

Mid Level