International Voice Process Agent
Jobgonic Private LimitedFixed
₹20,000 - ₹37,000
Average Incentives*
₹10,000
Earning Potential
₹47,000
Fixed
₹20,000 - ₹37,000
Average Incentives
₹10,000
Earning Potential
₹47,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
5 applicants
Benefits include: Overtime Pay, Joining Bonus, PF, Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
Voice Process Executive
*Role Summary:*
Handle inbound/outbound calls for international/domestic clients. Resolve customer queries, provide product/service info, and ensure high customer satisfaction.
*Key Responsibilities:*
- *Communication*: Answer calls professionally with clear English/Hindi/regional language skills
- *Query Resolution*: Understand customer issues, provide accurate solutions, follow SOPs
- *Documentation*: Update customer details, log call notes, and maintain records in CRM
- *Targets*: Meet KPIs like AHT, CSAT, quality scores, and call volume
- *Compliance*: Follow call scripts, data privacy rules, and company policies
*Skills Required:*
- *Voice*: Neutral accent, good listening, clear diction, grammar
- *Technical*: Basic computer knowledge, typing 25+ WPM, CRM tools
- *Soft Skills*: Patience, empathy, problem-solving, shift flexibility
*Eligibility:*
- *Education*: 12th Pass / Graduate, any stream
- *Experience*: Fresher or exp in BPO/voice
- *Work Mode*: Night shifts/rotational, 5- days/week
*Salary Range:* ₹20,000 – ₹35,000/month + incentives, based on process & experience
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 9 Jul 2026. For more details, download apna app and find Night Shift jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!