IT Business Relationship Management Portfolio Manager - HR

IT - BRM Portfolio Manager HR  

Role Purpose 

The IT - BRM Portfolio Manager HR acts as the strategic liaison between HR and IT, ensuring that HR strategies, processes, and initiatives are translated into technology-enabled solutions that deliver measurable business value. 

In addition, the role leads and coordinates a small delivery team supporting HR systems, ensuring effective execution of integrations, incident resolution, and IT-side project coordination while maintaining governance, prioritization discipline, and financial oversight. 

Core Responsibilities 

Strategic Partnership with HR 

• Build trusted relationships with HR leadership (HRIS, HRBP, COEs, HR Operations) 

• Align HR strategy with IT and digital roadmaps 

• Act as a strategic advisor on technology-enabled HR transformation 

Demand Governance & Prioritization 

• Own end-to-end demand intake process for HR initiatives 

• Structure requests into clear business cases with measurable value 

• Drive prioritization decisions with HR leadership 

• Ensure alignment with enterprise priorities and resource capacity 

Integration Delivery & Team Coordination 

• Coordinate a small team responsible for delivery of HCM integrations 

• Ensure alignment between integration work and enterprise architecture 

• Collaborate with integration platforms (e.g., OIC, middleware) teams 

• Oversee delivery quality and timelines for integration initiatives 

Incident Management & Operational Support 

• Oversee resolution of HR-related incidents and service disruptions 

• Coordinate cross-functional teams to ensure timely root cause resolution 

• Monitor recurring issues and drive continuous improvement actions 

Project Coordination 

• Coordinate IT-side activities for HR-related projects 

• Ensure alignment between business expectations and IT delivery 

• Track delivery progress, dependencies, and risks 

Portfolio & SPM Management 

• Maintain HR portfolio in SPM or equivalent tool 

• Ensure projects are updated with status, risks, decisions, and milestones 

• Provide visibility and reporting to stakeholders and leadership 

Integration Awareness & Cross-System Alignment 

• Ensure understanding of HR ecosystem integrations (HR, Finance, Payroll, VMS) 

• Assess cross-system impacts of HR initiatives 

• Ensure solutions are scalable and aligned with enterprise architecture 

Financial Governance 

• Collaborate in license estimation for HR systems and platforms 

• Support budget estimation and forecasting for HR IT initiatives 

• Track cost implications of demand and prioritize accordingly 

Ownership & Execution Discipline 

• Drive end-to-end ownership of initiatives and deliverables 

• Track actions, risks, and dependencies to closure 

• Ensure timely communication, follow-ups, and stakeholder engagement 

Key Skills & Competencies 

• Strong understanding of HR processes (HCM, payroll, talent, benefits) 

• Experience with enterprise HR systems (e.g., Oracle HCM) 

• Knowledge of integration patterns and middleware platforms 

• Strong stakeholder management and communication skills 

• Experience managing demand intake, governance, and prioritization 

• Ability to lead small teams and coordinate cross-functional delivery 

• Understanding of financial concepts related to IT budgets and licensing 

Qualifications 

• Bachelor's degree in Business, HR, IT or related field 

• 7–12 years of experience in HR systems, IT, BRM, or consulting roles 

• Experience in global organizations preferred 

• Experience managing or coordinating small teams 

• Certifications such as BRMP, ITIL, or PMP are a plus 

KPIs / Measures of Success 

• Effectiveness of demand prioritization and governance 

• On-time delivery of integration and project initiatives 

• Reduction in incident resolution time and recurring issues 

• Accuracy and timeliness of Projects updates (status, risks, decisions) 

• Stakeholder satisfaction (HR and IT leadership) 

• Alignment of HR initiatives with enterprise architecture 

• Accuracy of budget and license estimations