IT Service Coordinator

We are seeking a proactive and organized IT Coordinator to join our IT department. As an IT Coordinator, you will play a crucial role in providing administrative and operational support to ensure the smooth functioning of our organization's IT systems and services. You will work closely with IT staff, end-users, and vendors to coordinate IT projects, resolve technical issues, and facilitate effective communication. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks to support the organization's technology needs.

·        Assist in managing and coordinating IT projects, including planning, scheduling, and tracking project milestones and deliverables.

·        Provide first-level technical support to end-users for hardware, software, and network-related issues, either in person, via phone, or through ticketing systems.

·        Collaborate with IT staff to deploy, configure, and maintain hardware and software, ensuring timely updates and patches.

·        Monitor IT equipment inventory, order supplies and replacement parts, and track IT assets.

·        Coordinate with external vendors and service providers to schedule maintenance, repairs, and service calls for IT equipment.

·        Maintain and update IT documentation, including hardware and software inventories, troubleshooting procedures, and user manuals.

·        Conduct IT training sessions for employees to promote effective use of technology tools and systems.

Preferred Skills:

·        Basic understanding of IT security best practices and data protection measures.

·        Ability to work independently and collaboratively in a team environment.

·        A proactive attitude and a commitment to providing excellent customer service.

·        Stay up-to-date with IT industry trends and emerging technologies to propose enhancements and improvements.

Qualifications:

. BA/ B Com / Diploma in Computer Application / Information Technology

·        Information Technology, Computer Science, or a related field. Relevant work experience may be considered in lieu of formal education.

·        Proven experience in a support or administrative role within an IT environment.

·        Strong understanding of IT hardware, software, and networking concepts.

·        E Familiarity with common operating systems (e.g., Windows, macOS) and office productivity software (e.g., Microsoft Office, G Suite).

·        Excellent communication and interpersonal skills to interact with end-users and IT staff effectively.

·        Strong organizational skills and the ability to multitask and prioritize tasks in a fast-paced environment.

Knowledge of IT service management principles and ticketing systems.