Lead Business Operations Engineer

Lead BizOps Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead BizOps EngineerJob Title:
Lead BizOps Engineer


Overview

• The role of Corporate Security Operations is to be the production readiness steward for the Crypto Services platform (CaaS, ECMS, HSMs), by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard’s technology platforms
• We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk
• Support daily operations with a distinct focus on triage, impact mitigation and root cause identification through a depth of knowledge for corresponding products.
• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
• Align Product and Customer Focused priorities with Operational needs

Role

• Lead efforts for Protect and Enable teams responsible for implementing DevOps practices, production readiness, and compliance for MasterCard Core applications
• Lead Corporate Security Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Crypto Service applications.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Manage, implement, enhance, and enforce consistent company and department Security Ops practices
• Apply technical and business knowledge to effectively support Crypto Service applications
• Practice sustainable incident response and blameless postmortems.

All About You

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
• Background in Dev Ops practices a distinct advantage
• Background in automation a distinct advantage
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby
• High energy and ability to influence others
• Experience in overseeing multiple projects / initiatives concurrently
• Strong understanding of all phases of a Software Development Life Cycle
• Deliver time-saving process improvements that will be repeatable, maintainable, valuable, and fit into MasterCard’s Business Operations vision.
• Exceptional communication skills required
• Advanced presentation skills
• Strong project management skills and success in managing large-scale cross-functional teams
• Self-motivated and highly collaborative
• Comfortable working in a dynamic and fast-paced environment
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to debug and optimize code and automate routine tasks.

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level