Technical Product Management Manager

Manager, Product Management - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - TechnicalManager, Product Management - Technical

ABOUT MASTERCARD:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be.

The Payment Optimization (PO) program owns the business strategy for centralized lifecycle management. This program helps to fortify Mastercard’s status as the top-of-wallet choice for digital transactions and recurring payments throughout consumer-merchant relationship lifetimes. The team works to develop merchant, acquirer, issuer and consumer services, improve transaction validation services, and integrate security services with digital payments products.

Role & Responsibilities
All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Manager, Product Manager - Technical at Mastercard, you are expected to perform the following general responsibilities:
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Incorporating company strategy and technical standards into the work done by the team, showing how their work ties into the goals of Mastercard
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
• Sets the vision and direction for sets of features
• Leads individual contributors who are conceptualizing the one-to-two-year view of how the platform product portfolio solves business and customer needs
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Dives deep into the work of your team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
• Makes trade-off decisions as required and shares best practice with other Mastercard teams
• Manage escalations, assess the alternative to resolve (path to green) and build a plan for resolution
• Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
• Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Sets goals for individuals to achieve department or function level goals

All About You
• Understands and can explain the business context and the associated customer use cases
• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
• Continuously build a strong network of people across the company
• Understands the technologies supporting the platform product and can hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
• Demonstrates an understanding of our performance and leadership bar and effectively applies it to hiring decisions
• Demonstrated experience as a people manager with the ability to attract, recruit, and develop technical talent
• Bachelor's degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Mid Level